slo16 Privacy Policy
Your privacy matters to slo16. This policy explains what personal data we collect, why we collect it, how we use it, and the rights you hold over your information as a player on our platform.
At a Glance
Privacy Commitments Summary
The cards below summarise our key privacy commitments. They are not a substitute for the full policy text — all players should read the complete policy to understand how their data is handled.
Section 1
Introduction and Scope
slo16 ("we", "us", "our") operates the online casino and sports betting platform available at slo16.lat. In the course of providing our services to players in Bangladesh and the broader South Asian region, we collect and process personal data. This Privacy Policy explains the categories of data we collect, the purposes for which we use it, the circumstances under which we may share it, the period for which we retain it, and the rights you hold in relation to it.
This policy applies to all personal data collected through the slo16 website, mobile interfaces, customer support channels, and any other touchpoint through which you interact with slo16. By registering an account on slo16 or by continuing to use the slo16 platform after this policy has been published, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we collect and use your data, you should not use the slo16 platform.
Section 2
Personal Data We Collect
slo16 collects personal data in several ways: directly from you when you register or interact with the platform, automatically through technical systems when you use the platform, and in certain cases from third-party verification or payment providers. The categories of personal data we collect include the following:
Section 3
How We Use Your Personal Data
slo16 uses the personal data it collects only for legitimate, specified purposes directly related to the operation of the platform and the provision of services to players. We do not use your personal data in ways that are incompatible with the purposes described in this policy. The primary purposes for which we use your data are:
- Account creation and management: to register your account, verify your identity and age, maintain your account balance and transaction history, and manage your account preferences and responsible gaming settings.
- Service delivery and platform operation: to process deposits and withdrawals via bKash, Nagad, Rocket and other supported payment methods; to facilitate gameplay; to deliver customer support; and to send transactional communications relating to your account activity.
- Legal and regulatory compliance: to fulfil our Know Your Customer and anti-money laundering obligations; to verify that players meet the 21+ age requirement; to maintain transaction records required by applicable law; and to respond to lawful requests from competent authorities.
- Fraud prevention and platform integrity: to detect and investigate suspicious activity, bonus abuse, multi-accounting, money laundering, and other prohibited conduct; to protect slo16 and its players from fraud and security threats.
- Platform improvement and analytics: to analyse usage patterns and player behaviour in aggregate form to identify platform errors, improve game offerings, optimise the user interface, and develop new features for Bangladesh market players.
- Marketing communications (with consent only): to send you information about slo16 promotions, bonuses, new games, and seasonal offers relevant to Bangladeshi players — but only where you have opted in to receive such communications. You may withdraw consent at any time.
Section 4
Legal Basis for Processing
slo16 processes personal data only where a lawful basis exists for doing so. The applicable legal bases for the processing activities described in this policy are:
- Contract performance: processing required to open your account, verify your identity, process your deposits and withdrawals, and otherwise deliver the services you have requested when registering on slo16.
- Legal obligation: processing required to comply with anti-money laundering laws, KYC obligations, tax reporting requirements, and lawful requests from regulatory or law enforcement authorities.
- Legitimate interests: processing carried out to maintain platform security, detect and prevent fraud, protect slo16 and its players from harm, and improve the platform — where these interests are not overridden by your fundamental rights.
- Consent: processing for the purpose of sending marketing and promotional communications, which we carry out only where you have given explicit, freely-withdrawable consent. Where consent is the legal basis, you can withdraw it at any time without affecting the lawfulness of prior processing.
Section 5
Sharing Your Personal Data
slo16 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share your personal data only in the limited circumstances described below, and only to the extent necessary for the specified purpose:
Section 6
Cookies and Tracking Technologies
slo16 uses cookies and similar technologies to enable essential platform functions, improve the user experience, and maintain platform security. A cookie is a small text file placed on your device when you visit slo16. We use the following categories of cookies:
- Essential cookies: required for the platform to function. These include session management cookies that keep you logged in during your visit and security tokens that protect your account from cross-site request forgery attacks. These cookies cannot be disabled without breaking core platform functionality.
- Functional cookies: used to remember your preferences such as language setting, responsible gaming limits you have set, and display preferences. Disabling these cookies may reduce the convenience of using the platform but will not prevent access.
- Analytics cookies: used to collect anonymised or aggregated data about how players navigate slo16 — which pages are visited most frequently, where players encounter errors, and how long sessions typically last. This data helps us improve the platform. We do not use third-party analytics tools that share your data with advertising networks.
- No advertising cookies: slo16 does not place third-party advertising or retargeting cookies on your device. We do not participate in cross-site behavioural advertising networks and do not allow advertising technology providers to set cookies through the slo16 platform.
You can control cookies through your browser settings. Most modern browsers allow you to block, delete, or receive notifications about cookies. Note that blocking essential cookies will prevent you from logging in to your slo16 account. Detailed cookie management instructions are available in your browser's help documentation.
Section 7
Data Retention
slo16 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law. Account data and transaction records are retained for a minimum of 5 years from the date of the last transaction on your account, in order to meet anti-money laundering record-keeping requirements. Where your account is closed, we will retain your personal data for the minimum period required by law before securely deleting or anonymising it.
Marketing consent records are retained for the duration of the consent period and for 1 year thereafter to demonstrate compliance. Technical logs (server logs, IP address records) are retained for up to 12 months unless a longer period is required for an ongoing investigation. After the applicable retention period has expired, data is securely deleted or rendered permanently anonymous so that it can no longer be linked to any individual.
Section 8
Your Data Rights
Subject to applicable law and certain exceptions described in this policy, you hold the following rights in relation to your personal data held by slo16. To exercise any of these rights, contact us at [email protected]. We will respond to all valid requests within 30 days of receipt. In some cases, where requests are complex or numerous, we may extend this period by a further 30 days, in which case we will notify you.
- Right of access: you may request a copy of the personal data slo16 holds about you, together with information about how it is processed, the categories of data held, the purposes of processing, and the third parties to whom it has been disclosed.
- Right to rectification: if any personal data slo16 holds about you is inaccurate or incomplete, you may request that we correct or complete it. We will action valid rectification requests without undue delay.
- Right to erasure: in certain circumstances you may request that slo16 delete your personal data — for example where the data is no longer necessary for the purpose for which it was collected, or where you withdraw consent and no other legal basis applies. This right is subject to overriding legal obligations such as anti-money laundering retention requirements.
- Right to restrict processing: you may request that slo16 restrict the processing of your personal data in circumstances where you contest the accuracy of the data, where processing is unlawful but you oppose erasure, or where we no longer need the data but you require it for legal claims.
- Right to withdraw marketing consent: where slo16 processes your personal data for marketing purposes on the basis of your consent, you may withdraw that consent at any time by updating your account notification settings or by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
Email [email protected] with the subject line "Data Rights Request" and include your registered username, the specific right you wish to exercise, and sufficient detail for us to identify and locate your data. We may need to verify your identity before actioning the request. slo16 does not charge a fee for routine data rights requests.
Section 9
Data Security
slo16 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include SSL/TLS encryption for all data transmitted between your device and the slo16 platform; encryption at rest for sensitive data including KYC documents and financial account references; role-based access controls limiting staff access to personal data to those with a legitimate operational need; and regular security assessments of the slo16 platform and its third-party service providers.
While slo16 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, slo16 will notify affected players without undue delay and will take immediate steps to contain the breach and mitigate its effects. If you believe your slo16 account has been compromised, contact [email protected] immediately.
Section 10
Children and Minors
The slo16 platform is strictly intended for adults aged 21 years and above. slo16 does not knowingly collect personal data from persons under the age of 21. Where slo16 becomes aware that personal data has been collected from an individual under 21, we will delete that data immediately and permanently close the associated account in accordance with our Terms & Conditions. If you are a parent or guardian and believe your child has registered an account on slo16, please contact [email protected] without delay.
Section 11
Changes to This Privacy Policy
slo16 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. Where changes are material, we will provide registered players with at least 7 days' notice before the updated policy takes effect, via email to the registered address or via a prominent notice on the slo16 platform. We encourage you to review this policy periodically so that you remain informed about how slo16 handles your personal data. The "Effective Date" at the top of this policy indicates when the current version was last updated.
We recommend bookmarking this page and reviewing it whenever you receive an update notification from slo16. Continued use of the platform after an updated policy takes effect constitutes acceptance of the revised terms. If you have questions about any changes, contact [email protected] before the effective date.
Section 12
Contact and Privacy Enquiries
If you have any questions, concerns, or complaints about this Privacy Policy or about the way slo16 handles your personal data, please contact our customer support team. slo16 is committed to addressing all privacy concerns promptly and in good faith. We will acknowledge receipt of your enquiry within 2 business days and aim to provide a substantive response within 30 days.
Email: [email protected] — Subject line: "Privacy Enquiry". Include your registered username and a clear description of your question or concern. Our support team is available 24 hours a day, 7 days a week. Response time: within 2 business days for acknowledgement, within 30 days for a full response.
Ready to Play Responsibly?
Now that you understand how slo16 protects your data, explore our full range of games and betting options. Cricket betting, live casino, slots, and more — all in BDT with fast bKash and Nagad transactions. 21+ only.
Explore slo16 Casino View Frequently Asked Questions